SNGPL Complaint Number and Helpline

If you need to file a complaint about your SNGPL (Sui Northern Gas Pipelines Limited) bill, you don’t need to worry. Many people face similar issues and aren’t sure how to proceed. To make a complaint, simply call the SNGPL helpline.

You can dial 1199 from your phone to reach their customer service department. Once connected, you can explain your issue, whether it’s related to incorrect billing, gas supply problems, or any other concern. The team will guide you through the process and work to resolve your complaint efficiently.

What is the SNGPL Complaint Number?

The SNGPL complaint number is a toll-free helpline designed to assist customers with any issues related to their gas supply or billing. SNGPL has a centralized customer service system that operates around the clock, ensuring that complaints are promptly addressed.

SNGPL Complaint Number: 1199 (toll-free)

For Islamabad and other major cities, SNGPL has a robust customer service network to handle complaints more efficiently. You can call 1199 for emergency gas-related issues, while other types of complaints can be resolved via their helpline, mobile app, or official website.

How to File an SNGPL Complaint

SNGPL provides multiple platforms for customers to lodge complaints. So, here we listed the steps of file your sngpl complaint.

Via the Helpline

The most straightforward way is through the SNGPL helpline number (1199). Here’s how you can do it:

  • Step 1: Dial 1199 from any phone.
  • Step 2: Choose the type of issue you’re facing (e.g., gas supply problem, billing issue).
  • Step 3: Provide your customer reference number or account details for quick identification.
  • Step 4: Explain the issue to the customer service representative.

SNGPL Complaint Islamabad

For residents of Islamabad, complaints can be lodged via the standard helpline. However, if you’re facing location-specific issues, you can also reach out to SNGPL Islamabad regional offices. The process remains the same, but response times may vary depending on the nature of the complaint.

Islamabad Regional Office Contact:

This provides Islamabad residents with multiple options for resolving any issues they may encounter.

SNGPL Bill Complaint

If you encounter any discrepancies in your SNGPL bill, you can file a complaint specifically for billing issues. This is a common problem, and SNGPL has a dedicated system in place for addressing these concerns.

  • Step 1: Dial 1199 or the billing helpline specific to your city.
  • Step 2: Provide your reference number and explain the billing issue (e.g., inflated bill, incorrect meter reading).
  • Step 3: Request a resolution or a visit from a technician to recheck the meter.

Alternatively, you can file a billing complaint via the SNGPL website or mobile app.

SNGPL Complaint No. Through the Website

Another convenient way to lodge complaints is through the SNGPL online complaint portal. Here’s how you can file your complaint online:

  • Visit the SNGPL official website (https://www.sngpl.com.pk).
  • Navigate to the “Complaints” section.
  • Fill out the online complaint form, providing your customer details and a description of the issue.
  • Submit the form and keep track of your complaint via the tracking number provided.

How Do I Register an SNGPL Complaint Using the Mobile App

SNGPL also offers a mobile app where customers can log complaints, track their status, and receive updates. The app is available for both Android and iOS users.

  • Step 1: Download the SNGPL app from the Google Play Store or Apple App Store.
  • Step 2: Register using your account details.
  • Step 3: Log your complaint by selecting the relevant category (e.g., gas leak, bill issue).
  • Step 4: Track the status of your complaint in real-time.

Emergency Complaints: Gas Leaks

In case of gas leaks or other emergencies, customers are advised to immediately contact 1199 or the local emergency helpline. Gas leaks can be dangerous, and SNGPL prioritizes these complaints. You can also dial 15 to report any life-threatening emergencies related to gas.

Steps for Gas Leak Complaints

  • Step 1: Immediately call 1199 or 15 and report the gas leak.
  • Step 2: Provide your location and any other pertinent information.
  • Step 3: Follow any safety instructions provided by the operator.

Common SNGPL Complaint Categories

Here are some common issues that can be resolved through the SNGPL complaint number and online portal:

  • Gas Supply Issues: Low pressure, no gas, or irregular supply.
  • Billing Problems: Overcharged bills, incorrect meter readings, or bill discrepancies.
  • Technical Issues: Faulty meters, malfunctioning pipelines, or equipment.
  • Emergency Complaints: Gas leaks or other hazardous situations.

SNGPL Complaint Tracking

After lodging a complaint, you’ll receive a complaint number that you can use to track the progress of your issue. Whether you file a complaint via the helpline, mobile app, or website, tracking your complaint ensures that you stay updated on the resolution.

How to Track SNGPL Complaints

  1. Online Portal: Visit the SNGPL website and use your complaint number to check the status.
  2. Mobile App: Log into the SNGPL app and enter your complaint number to get real-time updates.
  3. Helpline: You can also call 1199 and provide your complaint number to receive status updates from a customer service representative.

FAQs on SNGPL Complaints

How can I lodge a complaint in Islamabad?

You can lodge a complaint through the standard 1199 helpline or contact the Islamabad regional office via phone or email.

How do I file a billing complaint with SNGPL?

Dial 1199 or visit the SNGPL website to file a complaint regarding your bill. Make sure to provide your reference number for faster processing.

Can I file an SNGPL complaint online?

Yes, you can use the SNGPL online portal or mobile app to submit your complaint and track its status.

How do I report a gas leak to SNGPL?

Call 1199 or dial 15 immediately to report any gas leaks. This is treated as an emergency, and SNGPL will prioritize your complaint.